Privacy Policy

Privacy Policy for Auspire Care

At AuspireCare, we value your privacy and are committed to protecting the personal information of our clients, their families, and our employees. This Privacy Policy aims to provide clear and transparent information about how we collect, use, disclose, and protect your personal information in accordance with legal requirements. By accessing our services or providing us with your personal information, you acknowledge and agree to the terms outlined in this policy.

Personal Information We Collect

We collect personal information necessary for the provision of our aged care services. The types of personal information we may collect include:

  • Contact details: Your name, address, email address, and phone number.
  • Health information: Information related to your health, medical conditions, medications, and any specific care requirements.
  • Financial information: Payment details, billing information, and insurance details as required for processing payments.
  • Personal preferences: Your preferences and choices regarding the care and services provided to you.
  • Emergency contact details: Contact information for your designated emergency contact person(s).

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing and managing aged care services: We use your information to deliver personalized care and support, manage care plans, and coordinate services according to your specific needs.
  • Communication and coordination: We may use your information to communicate with you, your family, and authorized representatives regarding your care, appointments, updates, and relevant information.
  • Billing and payment processing: Your financial information is used to process payments, bill for services rendered, and provide you with necessary financial records.
  • Legal and regulatory compliance: We may need to use and disclose your personal information to comply with applicable laws, regulations, and reporting requirements.
  • Internal research and service improvement: We may use aggregated and de-identified information to conduct internal research and analysis to improve our services and enhance the overall client experience.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • Service providers and healthcare professionals: We may share your information with our employees, contractors, healthcare professionals, hospitals, and allied health providers involved in your care to ensure seamless service delivery.
  • Legal and regulatory requirements: We may disclose your information when required by law, court order, or governmental regulations.
  • Third-party service providers: We may engage reputable third-party service providers, such as IT support and payment processors, who assist us in delivering our services. These providers are bound by strict confidentiality obligations.
  • Authorized representatives and family members: With your consent, we may share your personal information with your authorized representatives or family members involved in your care.

Protecting Your Personal Information

We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorized access, loss, misuse, or disclosure. These measures include physical, technical, and administrative safeguards. However, please note that no security system is entirely foolproof, and we cannot guarantee the absolute security of your personal information.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as required by law, or as otherwise needed to address any ongoing matters related to your care. When no longer required, we will securely dispose of or de-identify your personal information.

Your Privacy Rights

You have certain rights concerning your personal information, including the right to access, correct, and update your information held by us. If you wish to exercise these rights or have any privacy-related questions or concerns, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about website usage. You can modify your browser settings to decline cookies, but this may impact certain features of our website.

Third-Party Websites

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these websites. We recommend reviewing their respective privacy policies before providing any personal information.

Updates to Our Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with the effective date indicated.

Contact Us

Stay in touch

Our Offices:

2/398 Sydney Rd, Coburg VIC 3058


1300 433 983